FAQs & Troubleshooting
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141 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Install the Brother Mobile Connect application (for mobile device)
- 4Telephone Line Interference/VoIP.
- 5The printer status is Offline or Paused.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Check the Print Alignment from Your Brother Machine
- 8One or more of my colors are not printing (blank).
- 9Change the Print Options to Improve Your Print Results
- 10Replace Ink
- 11What driver package format is supported by my Linux distribution?
- 12Printer Jam or Paper Jam
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Check the Print Quality
- 15Print using only the black ink cartridge when the Color cartridges have run out.
- 16Document Jam
- 17Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 18Install Starter Ink
- 19(Video) Set up your Brother machine
- 20Set up your Brother machine on a wireless network (Windows/macOS)
- 21I cannot print on a wireless (Wi-Fi) network (Mac)
- 22Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 23The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 24Check the remaining ink or toner level (Linux)
- 25How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 26Protect your Brother machine against unauthorised access over the network
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28How to identify your Operating System (OS).
- 29Cannot Scan XX or Unable to Scan XX
- 30Improve poor print quality.
- 31I cannot print on a wireless (Wi-Fi) network (Windows)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34Cannot print after a Windows 10 update (June 2020)
- 35Sleep
- 36Paper Size Mismatch
- 37Cover is Open
- 38Load Documents in the Automatic Document Feeder (ADF)
- 39Wrong Ink Cartridge
- 40Cannot Detect
- 41What is the recommended paper?
- 42Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 43Cannot Detect Ink Volume
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 46I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48Cannot Print XX or Print Unable XX
- 49Add your Brother machine with AirPrint (macOS)
- 50My Brother machine turns off automatically or earlier than before.