FAQs & Troubleshooting
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337 Results
- 1(Video) Load A3/Ledger paper
- 2(Video) Load A4/Letter paper
- 3Reset the Network Settings to Factory Default
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Clean the Print Head from Your Brother Machine
- 7My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9(Video) Install Ink Cartridges
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11Document Jam
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Print as a Poster (Windows®)
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19(Video) Load and print an Envelope (Manual Feed Slot)
- 20Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 21Load Photo Paper in Paper Tray #1
- 22Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 23What is Distinctive Ring and how do I program it?
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25What driver package format is supported by my Linux distribution?
- 26Load Envelopes in Paper Tray #1
- 27Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 28Setup a Brother machine on a wireless (Wi-Fi) network.
- 29Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 30What is Brother iPrint&Scan?
- 31Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 32Reduce Printing Noise
- 33Cover is Open
- 34Replace Ink
- 35About Envelopes
- 36Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2
- 37Enable the Brother machine's network interface.
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39Paper Tray #1 not detected/ Paper Tray #2 not detected
- 40Cannot Detect Ink Volume
- 41The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 42Print a web page from iPrint&Scan when using an Android™ mobile device.
- 43Where is the USB/Ethernet port on the machine?
- 44Check the Print Quality
- 45(Video) Set up your Brother machine
- 46After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 47The printer status is Offline or Paused.
- 48Paper Jam
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50I cannot find some options in the Print dialog box (macOS 11 or later)