FAQs & Troubleshooting
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277 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4Document Jam (With Video Instructions)
- 5When I print documents that contain tables or images with lines, such as technical drawings, the lines are not straight or aligned.
- 6The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8(Video) Load A3/Ledger paper (Tray1)
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10My Brother machine could not be found over the network when I installed drivers on my PC.
- 11A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 12Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16Cannot Detect
- 17(Video) Install Ink Cartridges
- 18Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 19Scan from the Brother iPrint&Scan application using Windows Phone.
- 20The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 21No Ink Cartridge
- 22Add your Brother machine with AirPrint (macOS)
- 23(Video) Unpack your Brother machine
- 24(Video) Load A4/Letter paper
- 25(Video) Connect telephone line and power cords
- 26(Video) Load an Envelope (Manual Feed Slot)
- 27Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 28Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 29I still receive the error message "Paper Jam" after I removed the jammed paper.
- 30Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 31High Temperature
- 32Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 33Use voice mail on the same line as my Brother machine.
- 34I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 35Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 36I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 37I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 40I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 41I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 42How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 43Sleep
- 44Enable the Brother machine's network interface.
- 45Delete print jobs from the print queue.
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47Printing/ Scanning with a mobile device
- 48What is Brother iPrint&Scan?
- 49Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 50Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.