FAQs & Troubleshooting
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242 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Scan and save a document in PDF format (Scan to File)
- 5One or more of my colors are not printing (blank). What can I do?
- 6Load paper in the paper tray
- 7Can I print from or scan to Android™ Smartphone?
- 8Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 9No Paper Fed
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Configure a cover page for PC-FAX.
- 12Paper Jam
- 13When I print, the pages are smudged with ink. What should I do?
- 14Replace Ink
- 15Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 18Forward a fax to another fax machine when my machine has a mechanical problem.
- 19Can my Brother machine print a report to verify a fax I sent was received?
- 20Locate files scanned with ControlCenter3 (For Windows)
- 21I am unable to change my Brother machine's Receive Mode.
- 22Stop my Brother machine from automatically redialing a number.
- 23Delete numbers stored in my Brother machine's Caller ID History.
- 24How do I know which receive mode to select?
- 25Change the printer driver settings (Windows/macOS)
- 26ControlCenter3 displays a blank screen at startup (Windows)
- 27Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 28Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 29When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31I cannot send a fax using PC-FAX (Windows 10)
- 32Delete print jobs from the print queue.
- 33Will my settings and stored faxes remain in the machine's memory if I turn the machine off?
- 34Where can I find the ink cartridges for my new Brother machine?
- 35Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 36I cannot remove red-eye.
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38How do I know which side up my photo paper should be in the tray?
- 39How do I load envelopes into my machine?
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 42Cover is Open
- 43I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 44What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 45Open the "Scanners and Cameras" and Properties.
- 46What driver package format is supported by my Linux distribution?
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 48The printer status is Offline or Paused.
- 49Can I use voice mail on the same line as my Brother machine?
- 50Where can I get FaceFilter Studio and what can I do with this application?