FAQs & Troubleshooting
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244 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Load paper in the paper tray
- 3Paper Jam
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Scan and save a document in PDF format (Scan to File)
- 6Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 9How do I load envelopes into my machine?
- 10Can my Brother machine print a report to verify a fax I sent was received?
- 11What driver package format is supported by my Linux distribution?
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Locate files scanned with ControlCenter2 (For Macintosh)
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Print using only the black ink cartridge when the Color cartridges have run out.
- 16Can I use voice mail on the same line as my Brother machine?
- 17I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Will my settings and stored faxes remain in the machine's memory if I turn the machine off?
- 20Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 21Locate files scanned with ControlCenter3 (For Windows)
- 22Send a fax
- 23Make my copied images lighter or darker.
- 24Ink Low
- 25Forward a fax to another fax machine when my machine has a mechanical problem.
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27ControlCenter3 displays a blank screen at startup (Windows)
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 30How to identify your Operating System (OS).
- 31Can third party ink be used to refill the ink cartridges?
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33I'm using Macintosh. What is the PreScan option used for?
- 34Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 35Configure scan settings without administrator privileges (Linux)
- 36I am unable to change my Brother machine's Receive Mode.
- 37How do I know which side up my photo paper should be in the tray?
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39Why doesn't my Brother machine have a dial tone?
- 40Verify if the Brother machine has a dial tone
- 41One or more of my colors are not printing (blank). What can I do?
- 42Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 43Where is the USB port on the machine?
- 44What is Distinctive Ring and how do I program it?
- 45Replace Ink
- 46What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 47I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 48"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50My Brother machine's PhotoCapture Center® will not recognize my memory card.