FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Connect your Brother machine to your mobile device via a wireless router or access point.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Replace Ink
- 6Paper Jam
- 7Can I print from or scan to Android™ Smartphone?
- 8Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 9One or more of my colors are not printing (blank).
- 10Cannot Detect
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 13What is the recommended paper?
- 14The scanner cover support has come off. (With Video Instructions)
- 15After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 16I cannot print using my Brother machine on a wireless network (Mac)
- 17"Offline" appears on the Status Monitor.
- 18How to identify your Operating System (OS).
- 19Print using only the black ink cartridge when the Color cartridges have run out.
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21Install Starter Ink
- 22No Paper Fed
- 23Load envelopes
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25Add your Brother machine with AirPrint (macOS)
- 26I cannot print using my Brother machine on a wireless network (Windows)
- 27Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 28Choose receive mode.
- 29Unable to Print XX
- 30My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 31Improve poor print quality.
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33Cannot print after a Windows 10 update (June 2020)
- 34Protect your Brother machine against unauthorised access over the network
- 35Combine multiple scanned documents into a single file with PaperPort™
- 36I cannot make borderless prints.
- 37Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 38I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 39Out of Memory
- 40Why doesn't the machine answer when receiving a call?
- 41Confirm that a FAX I sent was received correctly.
- 42What is the BRAdmin Professional software used for?
- 43I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 44How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 45What is Brother iPrint&Scan?
- 46Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 47Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 48I still receive the error message "Paper Jam" after I removed the jammed paper.
- 49The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 50Ink Absorber Full