FAQs & Troubleshooting
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183 Results
- 1Set up your Brother machine on a wireless network (Windows/macOS)
- 2Replace Ink
- 3Ink Low
- 4No Paper / No Paper Fed
- 5Printer Jam or Paper Jam
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Check the remaining ink or toner level (Linux)
- 9Document Jam
- 10Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 11The machine does not automatically enter Power Off mode.
- 12Brother iPrint&Scan cannot find my Brother machine (macOS)
- 13(Video) Set up your Brother machine
- 14One or more of my colors are not printing (blank).
- 15Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 16I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 17High Temperature
- 18Cannot Print XX or Print Unable XX
- 19(Video) When I print photos, the color quality is not good.
- 20I cannot install the Brother software (Mac)
- 21Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 22The printer status is Offline or Paused.
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24Add your Brother machine with AirPrint (macOS)
- 25I cannot print on a wireless (Wi-Fi) network (Windows)
- 26How to identify your Operating System (OS).
- 27Improve poor print quality.
- 28I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 29How to use the PC-FAX.
- 30Where can I download Brother iPrint&Scan application for Mac?
- 31I get a TS error when trying to print on a wireless network.
- 32Check the Print Alignment from Your Brother Machine
- 33Check the Print Quality
- 34Load Documents in the Automatic Document Feeder (ADF)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 37"Offline" appears on the Status Monitor. (Windows)
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41Cannot Detect
- 42Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 43I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 44Paper is Jammed Inside and in the Front of the Machine (Jam Inside/Front)
- 45Remove Paper Scraps Jammed in the ADF
- 46My Brother machine turns off automatically or earlier than before.
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48Wireless setup is requesting a WPS PIN to complete the setup
- 49Wrong Ink Color
- 50Print the WLAN Report