FAQs & Troubleshooting
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Note: “*” indicates that the content is from the Online User’s Guide.
- 1What is the default password for my BRAdmin or Web Based Management?
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Install the Brother Mobile Connect application (for mobile device)
- 5My Brother machine turns off automatically or earlier than before.
- 6The scanning speed is slow when scanning from my machine. (Windows)
- 7Set Telephone Line Compatibility for Interference and VoIP Systems
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 10The machine does not automatically enter Power Off mode.
- 11What driver package format is supported by my Linux distribution?
- 12Toner Low or Prepare New Toner Cartridge
- 13Install the optional lower tray
- 14The printer status is Offline or Paused.
- 15Document Jam
- 16(Video) Document is Jammed under the Document Cover
- 17I cannot print full-page photos or images using Email Print.
- 18I cannot print on a wireless (Wi-Fi) network (Windows)
- 19Poor fixing
- 20Ghosting images
- 21What is the default password for my Brother machine?
- 22Wireless setup is requesting a WPS PIN to complete the setup
- 23After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 24Protect your Brother machine against unauthorised access over the network
- 25Discover the MAC address of the Brother network card
- 26Cannot Detect
- 27Drum !
- 28(Video) Paper is Jammed in the Back of the Machine
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31"Offline" appears on the Status Monitor. (Windows)
- 32Delete print jobs from the print queue.
- 33Cannot Scan ##
- 34What is the recommended paper?
- 35Add your Brother machine with AirPrint (macOS)
- 36Use Universal Print (Windows)
- 37Export an address book and import it to another machine
- 38I cannot print using my Brother machine on a wired network (Windows/macOS)
- 39(Video) Document is Jammed in the Top of the ADF Unit
- 40(Video) Paper is Jammed in the 2-sided Tray
- 41(Video) Paper is Jammed in the Paper Tray
- 42I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 45Set up your Brother machine on a wireless network (Windows/macOS)
- 46I cannot print on a wireless (Wi-Fi) network (Mac)
- 47Enable the Brother machine's network interface.
- 48Self-Diagnostic
- 492-sided Disable or 2-sided Disabled
- 50What is the recommended paper?