FAQs & Troubleshooting
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153 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The printer status is Offline or Paused.
- 3Set Telephone Line Compatibility for Interference and VoIP Systems
- 4Paper is Jammed Inside the Machine
- 5Replace the Toner Cartridge
- 6Replace the Drum Unit
- 7I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 8The color of your printouts is not what you expected
- 9Tray 2 Error / Tray 3 Error / Tray 4 Error
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12No Toner
- 13Cooling Down
- 14What driver package format is supported by my Linux distribution?
- 15I cannot print using my Brother machine on a wired network (Windows/macOS)
- 16Out of Memory/Print Data Full
- 17Use Universal Print (Windows)
- 18My Brother machine could not be found over the network when I installed drivers on my computer.
- 19Adjust color settings by using the custom setting in the printer driver (Windows only)
- 20Replace the Waste Toner Box
- 21Paper is Jammed in the Back of the Machine
- 22Print the Network Configuration Report
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Install the Brother Mobile Connect application (for mobile device)
- 27Protect your Brother machine against unauthorised access over the network
- 28How to identify your Operating System (OS).
- 29What is the default password for my BRAdmin or Web Based Management?
- 30Document Jam
- 31Toner scatter or toner stain
- 32The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 33Load Documents in the Automatic Document Feeder (ADF)
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35What is the difference between the toner cartridge and the drum unit?
- 36Cannot Print ##
- 37Correct the Color Printing
- 38Drum !
- 39Send a fax using PC-FAX with LPD/LPRng (Linux)
- 40Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 41Color offset
- 42Uneven color density across the page
- 43Ghosting images
- 44The scanning speed is slow when scanning from my machine. (Windows)
- 45Add your Brother machine with AirPrint (macOS)
- 46I cannot print full-page photos or images using Email Print.
- 47Cannot print after a Windows 10 update (June 2020)
- 48Control Printer Driver settings (only available for Windows)
- 49Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 50Condensation