FAQs & Troubleshooting
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152 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the Back of the Machine
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Install the Brother Mobile Connect application (for mobile device)
- 7What is the default password for my BRAdmin or Web Based Management?
- 8Black lines down the page
- 9What is the default password for my Brother machine?
- 10I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 11What driver package format is supported by my Linux distribution?
- 12(Video) Load an Envelope (Manual Feed Slot)
- 13The printer status is Offline or Paused.
- 14Discover the MAC address of the Brother network card
- 15Set Telephone Line Compatibility for Interference and VoIP Systems
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 18The machine does not automatically enter Power Off mode.
- 19I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 202-sided Disable or 2-sided Disabled
- 21Toner Low or Prepare New Toner Cartridge
- 22Document Jam
- 23Toner specks
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 26I installed scan-key-tool, but it does not work. (Linux)
- 27(Video) Document is Jammed under the Document Cover
- 28Enable the Brother machine's network interface.
- 29(Video) Paper is Jammed inside the Machine
- 30(Video) Paper is Jammed in the Paper Tray
- 31The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 32Set up your Brother machine on a wireless network (Windows/macOS)
- 33Why doesn't my Brother machine have a dial tone?
- 34Ghosting images
- 35My Brother machine turns off automatically or earlier than before.
- 36I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 37Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 38Check the remaining ink or toner level (Linux)
- 39Send a fax using PC-FAX with LPD/LPRng (Linux)
- 40(Video) Paper is Jammed in the Output Paper Tray
- 41I cannot print using my Brother machine on a wired network (Windows/macOS)
- 42Wrong Toner or Wrong Toner Cartridge
- 43How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 44Protect your Brother machine against unauthorised access over the network
- 45How to identify your Operating System (OS).
- 46Change the printer driver settings (Windows)
- 47Cannot Detect
- 48Drum End Soon
- 49What is the recommended paper?
- 50I cannot install the scanner driver in Ubuntu 21.04. (Linux)