FAQs & Troubleshooting
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140 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Set Telephone Line Compatibility for Interference and VoIP Systems
- 2The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 3What driver package format is supported by my Linux distribution?
- 4Black lines down the page
- 5Install the Brother Mobile Connect application (for mobile device)
- 6(Video) Set up your Brother machine
- 7Out of Memory
- 8I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 9The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 10Toner Low or Prepare New Toner Cartridge
- 11(Video) Paper is Jammed in the 2-sided Tray
- 12(Video) Paper is Jammed inside the Machine
- 13The scanning speed is slow when scanning from my machine. (Windows)
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 15Media Type Mismatch or Media Mismatch
- 16Change the printer driver settings (Windows)
- 17Export an address book and import it to another machine
- 18The printer status is Offline or Paused.
- 19Document Jam
- 20Toner specks
- 21Wrong Toner or Wrong Toner Cartridge
- 22Self-Diagnostic
- 23My Brother machine has no power.
- 24I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 25I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 26(Video) Remove Small Scraps of Paper Jammed in the ADF
- 27(Video) Document is Jammed under the Document Cover
- 28(Video) Document is Jammed in the Top of the ADF Unit
- 29"Offline" appears on the Status Monitor. (Windows)
- 30I cannot print from my computer via USB.
- 31Cartridge Error
- 32Cannot Detect
- 33Drum !
- 34(Video) Paper is Jammed in the Paper Tray
- 35I cannot connect my machine to a Windows 11 computer via USB.
- 36When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 37What is the difference between the toner cartridge and the drum unit?
- 38I cannot scan via network.
- 39Add your Brother machine with AirPrint (macOS)
- 40I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 41The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 42When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 43Firewall port requirements of the Scan Key Tool (Linux)
- 44Control Printer Driver settings (only available for Windows)
- 45(Video) Load an Envelope (Manual Feed Slot)
- 46Cannot Print ##
- 47Size Error DX or Size Error 2-sided
- 48Large characters are printed incorrectly. (Linux)
- 49What is the default password for my Brother machine?
- 50I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).