FAQs & Troubleshooting
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327 Results
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2Replace the Toner Cartridge
- 3(Video) Paper is Jammed inside the Machine
- 4Curled or wavy
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Replace Drum
- 7Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 8(Video) Paper is Jammed in the Paper Tray
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11Set Telephone Line Compatibility for Interference and VoIP Systems
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13White lines down the page
- 14What is Brother iPrint&Scan?
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Set the F/T Ring Time (Fast Double-ring)
- 18(Video) Paper is Jammed in the Back of the Machine
- 19White lines across the page
- 20The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 21Use voice mail on the same line as my Brother machine.
- 22White spots or black spots at 94 mm (3.7 in.) intervals
- 23White lines, bands or ribbing across the page
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25Brother iPrint&Scan cannot find my Brother machine (macOS)
- 26Wrinkles or creases
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28(Video) Toner set
- 29Image skewed
- 30Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 31The printer status is Offline or Paused.
- 32(Video) Manual Feed
- 33Restrict changing machine settings for users.
- 34I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 35Self-Diagnostic
- 36Toner specks
- 37Print the Network Configuration Report
- 38Wireless setup is requesting a WPS PIN to complete the setup
- 39Protect your Brother machine against unauthorised access over the network
- 40Print both sides of paper or a booklet automatically
- 41My Brother machine could not be found over the network when I installed drivers on my computer.
- 42(Video) Cannot Detect
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44Document Jam
- 45Adjust the Machine's Volume
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 50Faint