FAQs & Troubleshooting
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214 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 6Can I reduce the size of a received fax on this machine?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Delete print jobs from the print queue.
- 9I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 10Functions supported in the Windows 7 built-in drivers
- 11I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 14I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 15I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 16Pre-Required Procedures (Linux)
- 17How to identify your Operating System (OS).
- 18The printer status is Offline or Paused.
- 19Why doesn't the machine answer when receiving a call?
- 20I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 21I'm using Macintosh. What is the PreScan option used for?
- 22Cannot print after a Windows 10 update (June 2020)
- 23I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 24How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 25The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 26I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 27I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 28The paper is skewed when it's printed.
- 29When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 30I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 31What can happen if the wrong paper is used in your machine.
- 32I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34I'm using Macintosh®. What are the settings in the Scanner window used for?
- 35Scan a fax into my Brother machine while it is sending a fax from memory, receiving a fax, or printing a document from my computer.
- 36I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 37Print the Network Configuration page
- 38Change the printer driver settings (Windows/macOS)
- 39When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 40Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 41When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 42When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 43How do I print the received faxes that are stored in memory? (Fax Storage)
- 44What is a "Generic PCL Driver"?
- 45What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 46Why are my sent faxes always received with a black vertical line down the page?
- 47Can I print from DOS applications?
- 48When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 49I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.