FAQs & Troubleshooting
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366 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Load paper in the paper tray
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Can I print from or scan to Android™ Smartphone?
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6Replace Belt
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Jam MP Tray
- 9Completely blank or some colors are missing.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 15Replace Parts
- 16Jam Duplex
- 17Replace Drum
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19Offset image
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21Document Jam
- 22Turn the Toner Save mode on or off
- 23White spots or hollow print
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25Curled or wavy
- 26Wrinkle
- 27Protect your Brother machine against unauthorised access over the network
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 30The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 31Setup and use Brother PC-FAX receiving
- 32Adjust color settings by using the custom setting in the printer driver
- 33Tray 2 Error
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35The printer status is Offline or Paused.
- 36Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 37Color misregistration
- 38Colored streaks or bands down the page
- 39I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 40I cannot start ControlCenter4.
- 41I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 42I'm using Macintosh. What is the PreScan option used for?
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44What driver package format is supported by my Linux distribution?
- 45When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 46Can I use voice mail on the same line as my Brother machine?
- 47Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 48Toner scatter or toner stain
- 49Jam Inside
- 50Jam Tray 1 / Jam Tray 2
