FAQs & Troubleshooting
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340 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Printouts have wrinkles.
- 6Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 7The printer status is Offline or Paused.
- 8Adjust color settings by using the custom setting in the printer driver
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 11Scan and save a document in PDF format (Scan to File)
- 12Can I print from or scan to Android™ Smartphone?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Spots are printed at 75mm.
- 15I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 16Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 17White streaks or bands appear down the page.
- 18What is Distinctive Ring and how do I program it?
- 19Replace the toner cartridge
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25What is Brother iPrint&Scan?
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 28Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 29What is the recommended paper?
- 30How do I install additional memory?
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 33Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 34Nothing is printed on the page or some colors are missing.
- 35Delete print jobs from the print queue.
- 36Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 37Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 38I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 39I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 40I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 41Confirm that a FAX I sent was received correctly
- 42What can happen if the wrong paper is used in your machine.
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44How to identify your Operating System (OS).
- 45The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 46I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 47Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 48Tips for copy/scanning and preventing document jams
- 49Locate files scanned with ControlCenter2 (For Macintosh)
- 50I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?