FAQs & Troubleshooting
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338 Results
- 1Tips for copy/scanning and preventing document jams
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I print from or scan to Android™ Smartphone?
- 4Adjust color settings by using the custom setting in the printer driver
- 5The printer status is Offline or Paused.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Can I set my Brother machine to forward the faxes I receive to another location?
- 13Can I use voice mail on the same line as my Brother machine?
- 14Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 15What is Brother iPrint&Scan?
- 16Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 19I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20Colored lines appear across the page.
- 21Why doesn't the machine answer when receiving a call?
- 22How do I clear vertical lines or streaks that appear in the copies I made?
- 23How do I turn off/on the Toner Save Mode?
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 26When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 27How do I clear the message "Jam Inside" from the LCD display?
- 28The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 29Pre-Required Procedures (Linux)
- 30Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32Scan and save a document in PDF format (Scan to File)
- 33Colors are light or unclear on the whole page.
- 34Delete print jobs from the print queue.
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 37I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 38How do I replace the belt unit?
- 39How do I clear the message "Jam Rear" from the LCD display?
- 40What is Distinctive Ring and how do I program it?
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42What driver package format is supported by my Linux distribution?
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45Can I transfer faxes to the PC when my machine has a mechanical problem?
- 46Printouts have wrinkles.
- 47White streaks or bands appear down the page.
- 48White lines or bands or ribbing appear across the page.
- 49What is the recommended paper?
- 50The image is ghosted.