FAQs & Troubleshooting
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310 Results
- 1Load paper in the paper tray
- 22-sided (duplex) scan
- 3Replace Drum
- 4Jam 2-sided
- 5Replace Toner
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Colored streaks or bands down the page
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 11Replace Belt
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16Jam Inside
- 17Drum Error (Drum!)
- 18Wrinkle
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20The printer status is Offline or Paused.
- 21I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 22Jam Rear
- 23Jam Tray 1 or Jam Tray
- 24Turn the Toner Save Mode on or off.
- 25I am asked to enter a password when starting the Remote Setup application. What is the password?
- 26Can I print on transparencies e.g. for overhead projectors?
- 27The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 28No Paper
- 29Document Jam
- 30Replace WT (waste toner) Box
- 31Curled or wavy
- 32"Offline" appears on the Status Monitor.
- 33I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 34The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 35When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 36Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 37Drums End Soon/ Drum End Soon(X)
- 38What is the BRAdmin Professional software used for?
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Jam Manual Feed
- 42Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 43Toner Error
- 44Set the Brother machine to prevent public access to certain features
- 45Unusable Device
- 46Smudges on printed pages (Poor fixing)
- 47White streaks or bands down the page
- 48Colored lines across the page
- 49Why doesn't the machine answer when receiving a call?
- 50Replace Fuser