FAQs & Troubleshooting
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339 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3What is Brother iPrint&Scan?
- 4Printouts are curled or wavy.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Printouts have wrinkles.
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8What driver package format is supported by my Linux distribution?
- 9Scan and save a document in PDF format (Scan to File)
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 12Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13The toner does not fix to paper well. (Poor fixing)
- 14WT Box End Soon
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Can I print from or scan to Android™ Smartphone?
- 18I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 19Transfer faxes to the PC when my machine has a mechanical problem
- 20How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 21What can happen if the wrong paper is used in your machine.
- 22I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 23I cannot print using my Brother machine on a wireless network (Windows)
- 24The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 25The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 26Belt End Soon
- 27What kind of memory can I use?
- 28Install additional memory.
- 29I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 30Adjust color settings by using the custom setting in the printer driver
- 31The printer status is Offline or Paused.
- 32Turn the Toner Save Mode on or off.
- 33How to scan a document from a Windows application?
- 34The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 35Locate files scanned with ControlCenter2 (For Macintosh)
- 36Setup and use Brother PC-FAX receiving
- 37The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 38When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 39I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 40I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 41I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 42Configure and use PC-FAX (CUPS) (Linux)
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44I want to print using CUPS while keeping SELinux enabled. (Linux)
- 45Open the Status Monitor
- 46When I print images, the quality is not good (Linux)
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48The driver installation finished successfully but I cannot print. (Linux)
- 49Print command (LPR) (Linux)
- 50I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)