FAQs & Troubleshooting
![]() |
Popular |
189 Results
- 1I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 5Store Speed Dial numbers on my Brother machine for easy dialing.
- 6I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 7Does NC-2200w work with Windows Vista?
- 8When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 9I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 10Windows 7 Support Information
- 11How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 12Install the built-in drivers (For Windows 8 and Windows 10)
- 13What is the difference between the toner cartridge and the drum unit?
- 14How to identify your Operating System (OS).
- 15Change or delete an existing Speed Dial number.
- 16Check the IP addresses of your PC and the Brother machine
- 17Scan a document from the Windows Vista Photo Gallery
- 18When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 19When trying to print from Mac OS® X the print queue is stopped.
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22What driver package format is supported by my Linux distribution?
- 23Uninstall Scan-key-tool. (Linux)
- 24Can I print from or scan to Android™ Smartphone?
- 25Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 26I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 27How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 28Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 29Configure and use PC-FAX (CUPS) (Linux)
- 30Scan using XSane or GIMP (Linux)
- 31I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 32Print command (LPR) (Linux)
- 33When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 34When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 35I installed scan-key-tool, but it does not work. (Linux)
- 36When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 37Command List of brscan. (Linux)
- 38How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 39Print command (cupswrapper) (Linux)
- 40Delete print jobs from the print queue.
- 41Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 42I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 43I cannot print with Windows Vista 64bit.
- 44How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 45I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 46Scan an image and insert it in a Windows XP application
- 47How can I clear the "PAPER JAM" error message?
- 48Uninstall the drivers. (Mac OS X 10.5)
- 49What is Distinctive Ring and how do I program it?
- 50I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.