FAQs & Troubleshooting
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- 1I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 2I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 3Why doesn't the machine answer when receiving a call?
- 4Can I confirm that the FAX was sent correctly?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 7When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 8What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 9Large characters are printed incorrectly. (Linux)
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 11The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 12I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 13How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 14Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17Print command (cupswrapper) (Linux)
- 18What driver package format is supported by my Linux distribution?
- 19Cannot print after a Windows 10 update (June 2020)
- 20When printing with monochrome laser printer, the print position shifts. (Linux)
- 21Delete print jobs from the print queue.
- 22Can I print from or scan to Android™ Smartphone?
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25The machine does not print anything.
- 26How do I program the date and time?
- 27I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 28When trying to print from Mac OS® X the print queue is stopped.
- 29I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 30The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 31How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 32What is the Network Shared printing?
- 33Verify if the Brother machine has a dial tone
- 34Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 35I am experiencing problems sending a fax, what can I do?
- 36When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 37What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 38The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 39I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 40I installed scan-key-tool, but it does not work. (Linux)
- 41I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 42Windows 10 Support Information
- 43Install the built-in drivers (For Windows 8 and Windows 10)
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45How do I clear the message "MFC is Busy" or "Connect Failure"?
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47What can happen if the wrong paper is used in your machine.
- 48I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 49I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 50I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?