FAQs & Troubleshooting
![]() |
Popular |
367 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Can I print from or scan to Android™ Smartphone?
- 8Wrinkles or creases
- 9Page skewed
- 10What is Brother iPrint&Scan?
- 11Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 12What driver package format is supported by my Linux distribution?
- 13I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 14Jam Duplex
- 15Turn the Toner Save mode on or off
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20Can I use voice mail on the same line as my Brother machine?
- 21Toner specks
- 22Jam Rear
- 23Jam Inside
- 24Scan from the Brother iPrint&Scan application using Windows Phone.
- 25The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 26Curled or wavy
- 27Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 28I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 29Duplex (two-sided) scan
- 30Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 31White lines down the page
- 32Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 33Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 34Configure the boot method through the front panel of my Brother machine.
- 35How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 36When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 37Envelope creases
- 38Replace Drum
- 39Faint
- 40I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 41Ghost
- 42All black
- 43The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 44Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 45Print Unable or Print Unable XX
- 46Unusable Device
- 47Forward a fax to another fax machine when my machine has a mechanical problem
- 48Document Jam
- 49Jam Tray 1 / Jam Tray 2
- 50Jam MP Tray