FAQs & Troubleshooting
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367 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Configure and use the Scan to E-mail Server feature.
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5Replace PF Kit xx
- 6Replace Laser
- 7Duplex (two-sided) scan
- 8Can I print from or scan to Android™ Smartphone?
- 9Curled or wavy
- 10Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 11Replace Drum
- 12Replace Toner
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14Document Jam
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Wrinkles or creases
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20The printer status is Offline or Paused.
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22White lines, bands or ribbing across the page
- 23Replace Fuser
- 24All black
- 25When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 26I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 27I cannot print using my Brother machine on a wireless network (Windows)
- 28What is Brother iPrint&Scan?
- 29Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 30How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 31Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 32Jam Inside
- 33Jam MP Tray
- 34Black toner marks across the page
- 35Black lines down the page
- 36The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 37Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 38No Paper
- 39Envelope creases
- 40What is the BRAdmin Professional software used for?
- 41Pre-Required Procedures (Linux)
- 42When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 43Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 44Jam Rear
- 45White lines down the page
- 46Faint
- 47Reset the network settings to the factory default (video instructions).
- 48I cannot print using my Brother machine on a wireless network (Mac)
- 49When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 50I cannot save a file downloaded from the Brother support website (For Windows)