FAQs & Troubleshooting
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147 Results
- 127/06/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 227/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 301/06/2023Delete print jobs from the print queue.
- 416/05/2023I cannot print from my computer via USB.
- 526/04/2023Check the IP addresses of your PC and the Brother machine
- 627/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 727/03/2023Change the printer driver settings (Windows/macOS)
- 827/03/2023The printer status is Offline or Paused.
- 914/02/2023Scan a document in Windows 8 and Windows 10.
- 1014/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 1113/12/2022How to identify your Operating System (OS).
- 1215/11/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 1312/09/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 1422/08/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 1520/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 1609/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 1720/04/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 1801/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 1910/11/2021Open the Control Panel (For Windows)
- 2016/07/2020Cannot print after a Windows 10 update (June 2020)
- 2114/06/2019Windows 10 Support Information
- 2217/10/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2330/07/2018I cannot print from my computer via network. (For Windows)
- 2405/07/2018Windows 7 Support Information
- 2527/10/2017I cannot print from my computer via network. (For Macintosh)
- 2627/10/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 2701/04/2016I'm using Macintosh. What is the PreScan option used for?
- 2825/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 2925/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 3025/03/2016What is the Network Shared printing?
- 3125/03/2016Can I print from or scan to Android™ Smartphone?
- 3225/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 3324/03/2016I cannot scan via USB. (Mac OS X)
- 3424/03/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 3524/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 3623/03/2016What is the BRAdmin Professional software used for?
- 3721/04/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3815/12/2014I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 3920/11/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 4012/11/2014The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 4125/09/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 4219/09/2014Why doesn't my Brother machine have a dial tone?
- 4305/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 4417/02/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 4527/01/2014I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 4627/01/2014I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 4727/01/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 4827/01/2014How can I improve poor print quality?
- 4927/01/2014What is the "Station ID" and how do I set it?
- 5027/01/2014How can I print envelopes?