FAQs & Troubleshooting
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305 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 3Can I print from or scan to Android™ Smartphone?
- 4What is Brother iPrint&Scan?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Can I use voice mail on the same line as my Brother machine?
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 12Print a web page from iPrint&Scan when using an Android™ mobile device.
- 13How do I clear the message "Document Jam" from the display?
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 15Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 18Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 19Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 20I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 21What driver package format is supported by my Linux distribution?
- 22ControlCenter3 displays a blank screen at startup (Windows)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 25I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 27My envelopes are jamming. What can I do?
- 28The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 29How do I improve the copy or fax quality?
- 30I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32Protect your Brother machine against unauthorised access over the network
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34How to identify your Operating System (OS).
- 35I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 36I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 37How do I clear the message "Paper Jam Duplex" from the LCD?
- 38How do I clear the message "Paper Jam Tray1" or "Paper Jam Tray2" from the LCD display?
- 39What kind of memory can I use?
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41Install the built-in drivers (For Windows 8 and Windows 10)
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44Scan and save a document in PDF format (Scan to File)
- 45Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 46Cannot print after a Windows 10 update (June 2020)
- 47Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 49The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 50Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.