FAQs & Troubleshooting
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215 Results
- 1Can I use non-Brother or third party supplies with the Brother machine?
- 2What driver package format is supported by my Linux distribution?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4I want to print using CUPS while keeping SELinux enabled. (Linux)
- 5Pre-Required Procedures (Linux)
- 6I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 8I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 9The machine does not print anything.
- 10How do I factory reset the print server?
- 11The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 12When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14Install the built-in drivers (For Windows 8 and Windows 10)
- 15Check the IP addresses of your PC and the Brother machine
- 16Configure scan settings without administrator privileges (Linux)
- 17I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 18The printer status is Offline or Paused.
- 19Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 21The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 22What is a "Generic PCL Driver"?
- 23I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25I'm using Macintosh. What is the PreScan option used for?
- 26Print the Network Configuration page
- 27Scan using XSane or GIMP (Linux)
- 28Paper size settings are unavailable when I print from OpenOffice (Linux)
- 29I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 30I installed scan-key-tool, but it does not work. (Linux)
- 31Send a fax using PC-FAX with LPD/LPRng (Linux)
- 32I can print but cannot scan via network. (For Macintosh)
- 33I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 34I cannot use the Network PC-FAX function from Mac OS® X. What should I do?
- 35Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 36I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 37The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 38I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 39My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 40I cannot scan when using SELinux (Security-Enhanced Linux)
- 41Delete a network scanner entry. (Linux)
- 42Uninstall Scan-key-tool. (Linux)
- 43How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 44Uninstall printer drivers (Linux)
- 45How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 46Open the Control Panel (For Windows)
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48What is the difference between the toner cartridge and the drum unit?
- 49Do I need a telephone line to send and receive faxes with my Brother machine?
- 50I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.