FAQs & Troubleshooting
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215 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Does NC-2200w work with Windows Vista?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 8How do I factory reset the print server?
- 9What driver package format is supported by my Linux distribution?
- 10Can I print from or scan to Android™ Smartphone?
- 11Change the printer driver settings (Windows/macOS)
- 12What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 13I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15The machine does not print anything.
- 16The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 17The paper is skewed when it's printed.
- 18I'm using Macintosh®. What are the settings in the Scanner window used for?
- 19Pre-Required Procedures (Linux)
- 20How to identify your Operating System (OS).
- 21When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 22What can happen if the wrong paper is used in your machine.
- 23I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 24I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 26The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 27I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29What is the BRAdmin Professional software used for?
- 30Configure and use the Scan Key Tool (Linux)
- 31I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 32Cannot print after a Windows 10 update (June 2020)
- 33When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 34I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 35I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 38I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 39My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 40What is UPnP and SSDP?
- 41What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 42Why doesn't the machine answer when receiving a call?
- 43My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 44The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 45I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 46I installed scan-key-tool, but it does not work. (Linux)
- 47How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 48Firewall port requirements of the Scan Key Tool (Linux)
- 49Scan a document in Windows 8 and Windows 10.
- 50Scan a document from a Windows XP application