FAQs & Troubleshooting
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291 Results
- 1What is Brother iPrint&Scan?
- 2Can I print from or scan to Android™ Smartphone?
- 3I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 4How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8What driver package format is supported by my Linux distribution?
- 9Large characters are printed incorrectly. (Linux)
- 10The printer status is Offline or Paused.
- 11Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 14I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 15What can happen if the wrong paper is used in your machine.
- 16How do I print an envelope from my computer?
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Pre-Required Procedures (Linux)
- 19Can I use voice mail on the same line as my Brother machine?
- 20I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 23When scanning a letter-size document, the edge of the document is not scanned. How can I fix this problem?
- 24How do I clear the message "Paper Jam Back" from the LCD display?
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 27Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 28How to identify your Operating System (OS).
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30Scan and save a document in PDF format (Scan to File)
- 31Confirm that a FAX I sent was received correctly
- 32I installed scan-key-tool, but it does not work. (Linux)
- 33Delete print jobs from the print queue.
- 34Use the Universal Printer Driver for PCL
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36How many copies can I make when I sort multiple copies using the ADF?
- 37When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 38How do I clear the message "Paper Jam Tray1" or "Paper Jam Tray2" from the LCD display?
- 39I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 40Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 41What is the difference between the toner cartridge and the drum unit?
- 42I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 43I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 44The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 45I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 46I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 47Cannot print after a Windows 10 update (June 2020)
- 48I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Install the built-in drivers (For Windows 8 and Windows 10)