FAQs & Troubleshooting
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223 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 8I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 9How to identify your Operating System (OS).
- 10Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 11I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 12When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 13Can I reduce the size of a received fax on this machine?
- 14The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 15Can I print from or scan to Android™ Smartphone?
- 16Change the printer driver settings (Windows/macOS)
- 17The printer status is Offline or Paused.
- 18Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 21I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 22I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 23When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 24What kind of memory can I use?
- 25How do I improve the copy or fax quality?
- 26Can I confirm that the FAX was sent correctly?
- 27I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 28How do I factory reset the print server?
- 29How do I install the Optional Tray Module?
- 30How do I install additional memory?
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33Does NC-2200w work with Windows Vista?
- 34I cannot use the "Modules Update" button on Web BRAdmin.
- 35I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37Delete print jobs from the print queue.
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39Why doesn't my Brother machine have a dial tone?
- 40I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 41When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 42What is a "Generic PCL Driver"?
- 43I'm using Macintosh. What is the PreScan option used for?
- 44What driver package format is supported by my Linux distribution?
- 45Pre-Required Procedures (Linux)
- 46I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 47I updated the Web BRAdmin and cannot enable the logging function.
- 48I'm using Windows XP. I cannot scan with the USB cable.
- 49Scan an image and insert it in a Windows XP application
- 50Why does my computer become unresponsive when using the USB interface to connect the Brother machine?