FAQs & Troubleshooting
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222 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Delete print jobs from the print queue.
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4What driver package format is supported by my Linux distribution?
- 5Why doesn't the machine answer when receiving a call?
- 6Can I print from DOS applications?
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 9How to identify your Operating System (OS).
- 10Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 11Can I reduce the size of a received fax on this machine?
- 12The paper is skewed when it's printed.
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 15Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 18How do I factory reset the print server?
- 19Change the printer driver settings (Windows/macOS)
- 20I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 21Uninstall the drivers. (Mac OS X 10.5)
- 22How do I improve the copy or fax quality?
- 23What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 24Can I confirm that the FAX was sent correctly?
- 25I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Can I print from or scan to Android™ Smartphone?
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 30Does NC-2200w work with Windows Vista?
- 31Cannot print after a Windows 10 update (June 2020)
- 32I cannot print from my computer via network. (For Windows)
- 33I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 34In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 35I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 36What kind of memory can I use?
- 37What can happen if the wrong paper is used in your machine.
- 38How do I install additional memory?
- 39I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41Check the IP addresses of your PC and the Brother machine
- 42I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 43Scan a document in Windows 8 and Windows 10.
- 44The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 47Can I print from and scan to iPhone, iPod touch and iPad?
- 48I cannot print from my computer via USB.
- 49Verify if the Brother machine has a dial tone
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.