FAQs & Troubleshooting
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219 Results
- 1Does NC-2200w work with Windows Vista?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 4Print the Network Configuration page
- 5Cannot print after a Windows 10 update (June 2020)
- 6I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 7I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 11I'm using Macintosh. What is the PreScan option used for?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Can I print from or scan to Android™ Smartphone?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 16I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 17When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 18The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 19The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 20I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 21Why doesn't the machine answer when receiving a call?
- 22I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 23What can happen if the wrong paper is used in your machine.
- 24How do I install the Optional Tray Module?
- 25What driver package format is supported by my Linux distribution?
- 26I cannot send a fax using PC-FAX (Windows 10)
- 27When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 28Pre-Required Procedures (Linux)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32I cannot print from my computer via network. (For Windows)
- 33The printer status is Offline or Paused.
- 34The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 35The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 36The paper is skewed when it's printed.
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 39I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 40When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 41The machine does not print anything.
- 42My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 43What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 44Can I reduce the size of a received fax on this machine?
- 45When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 46My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 47When printing with monochrome laser printer, the print position shifts. (Linux)
- 48I cannot print from my computer via USB.
- 49I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 50How do I use my Outlook contacts with my Brother PC-Fax? (import)