FAQs & Troubleshooting
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222 Results
- 1Pre-Required Procedures (Linux)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from or scan to Android™ Smartphone?
- 4Does NC-2200w work with Windows Vista?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 7I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 8The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 9What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 10I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 15I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 16I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 17The printer status is Offline or Paused.
- 18The paper is skewed when it's printed.
- 19I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 20How do I install the Optional Tray Module?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 24I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 25When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 26Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 27My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 28What is a "Generic PCL Driver"?
- 29Configure scan settings without administrator privileges (Linux)
- 30I want to print using CUPS while keeping SELinux enabled. (Linux)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Download a file from the "Downloads" section and save it to Windows 8 computer.
- 33How to identify your Operating System (OS).
- 34Check the IP addresses of your PC and the Brother machine
- 35I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 36When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 37When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 38Can I reduce the size of a received fax on this machine?
- 39What is the BRAdmin Professional software used for?
- 40What driver package format is supported by my Linux distribution?
- 41I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 42I'm using Windows XP. I cannot scan with the USB cable.
- 43I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 44I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 45The machine does not print anything.
- 46I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 47I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
- 48The downloaded driver's name is different from my machine's name. (Linux)
- 49Cancel a fax that is currently being sent from my Brother machine.
- 50Cancel a fax job waiting in my Brother machine's memory.