FAQs & Troubleshooting
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322 Results
- 1Load paper in the paper tray
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4How do I load envelopes into my machine?
- 5I cannot find some option in the Printing preferences. (For Windows)
- 6Scan and save a document in PDF format (Scan to File)
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10What is Brother iPrint&Scan?
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Load photo paper into my machine.
- 13Can I print from or scan to Android™ Smartphone?
- 14I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 15What driver package format is supported by my Linux distribution?
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18I cannot print using my Brother machine on a wireless network (Windows)
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Scan from the Brother iPrint&Scan application using Windows Phone.
- 21The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23How do I know which side up my photo paper should be in the tray?
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25The printer status is Offline or Paused.
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27Can I use voice mail on the same line as my Brother machine?
- 28Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 29One or more of my colors are not printing (blank). What can I do?
- 30When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 31Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34I cannot remove red-eye.
- 35Can I transfer faxes to the PC when my machine has a mechanical problem?
- 36Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 37The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 40Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 41Replace Ink
- 42I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 43I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 47Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 48Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 49Change the printer driver settings (Windows/macOS)
- 50The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.