FAQs & Troubleshooting
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322 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5How do I load envelopes into my machine?
- 6What is Brother iPrint&Scan?
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Load paper in the paper tray
- 10Can I use voice mail on the same line as my Brother machine?
- 11One or more of my colors are not printing (blank). What can I do?
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Load photo paper into my machine.
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17When I print, the pages are smudged with ink. What should I do?
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 20When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 21My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 22Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 23Scan from the Brother iPrint&Scan application using Windows Phone.
- 24Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 25The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 26How do I know which side up my photo paper should be in the tray?
- 27Scan and save a document in PDF format (Scan to File)
- 28I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 29Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 30Where can I get FaceFilter Studio and what can I do with this application?
- 31I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 32What is the BRAdmin Professional software used for?
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 35Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 36Which E-mail packages are compatible with ControlCenter3?
- 37I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 38What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 39What driver package format is supported by my Linux distribution?
- 40A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 41When I scan a document using ControlCenter, the scanned file size is too big.
- 42Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 43Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 44Replace Ink
- 45The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 46I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 47ControlCenter3 displays a blank screen at startup (Windows)
- 48Enable the Brother machine's network interface.
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.