FAQs & Troubleshooting
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337 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I print, the pages are smudged with ink. What should I do?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Scan and save a document in PDF format (Scan to File)
- 7Wireless setup is requesting a WPS PIN to complete the setup
- 8Protect your Brother machine against unauthorised access over the network
- 9Can I print from or scan to Android™ Smartphone?
- 10Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 11How do I know which side up my photo paper should be in the tray?
- 12One or more of my colors are not printing (blank). What can I do?
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15I cannot print using my Brother machine on a wireless network (Mac)
- 16What is Brother iPrint&Scan?
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20Is my Brother machine compatible with Windows Vista?
- 21The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 22The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 23Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25The printer status is Offline or Paused.
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 28I still receive the error message "Paper Jam" after I removed the jammed paper.
- 29The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 30The edge of glossy paper is smudged.
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 33I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 34I'm using Macintosh. What is the PreScan option used for?
- 35How do I clean the Scanner to improve the copy or fax quality?
- 36I cannot receive a color fax.
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38Cannot print after a Windows 10 update (June 2020)
- 39"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 40How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 41Delete print jobs from the print queue.
- 42I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 43I cannot make borderless prints.
- 44Delete numbers stored in my Brother machine's Caller ID History.
- 45Locate files scanned with ControlCenter2 (For Macintosh)
- 46The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 47The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 48When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 49Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 50Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?