FAQs & Troubleshooting
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308 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3What is Brother iPrint&Scan?
- 4How to identify your Operating System (OS).
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8Set up your Brother machine on a wireless network.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10What driver package format is supported by my Linux distribution?
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17Scan and save a document in PDF format (Scan to File)
- 18Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 19Wireless setup is requesting a WPS PIN to complete the setup
- 20I cannot print using my Brother machine on a wireless network (Windows)
- 21Enable the Brother machine's network interface.
- 22Discover the MAC address of the Brother network card
- 23When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26How do I know which receive mode to select?
- 27I cannot send a fax using PC-FAX (Windows 10)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Scan from the Brother iPrint&Scan application using Windows Phone.
- 30Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 31I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 32Can I print from or scan to Android™ Smartphone?
- 33Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 34What is the BRAdmin Professional software used for?
- 35How do I know the current network configuration?
- 36How do I clear paper jams inside the machine?
- 37Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 38Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 39The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 40The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 41Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 42I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 43Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 44I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 47I am using Windows. When I print a document, the printed page is blank. What should I do?
- 48Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 49Can I use voice mail on the same line as my Brother machine?
- 50What type(s) of connections can I use with my Brother machine and a wireless network?