FAQs & Troubleshooting
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297 Results
- 1I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 2I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 3I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 6I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 7Can I print from or scan to Android™ Smartphone?
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 10I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 12I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 13When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 14What driver package format is supported by my Linux distribution?
- 15How do I know which receive mode to select?
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 18I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 19I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 23Scan and save a document in PDF format (Scan to File)
- 24I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 25Load envelopes, labels, or thick paper into the manual feed slot.
- 26What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 27I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 28I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 29How do I check if the MFC has faxes in its memory?
- 30When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 31My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 32I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 33How to identify your Operating System (OS).
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 36"Paper Jam Rear" error appears on the LCD. What should I do?
- 37The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 38I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 39How do I factory reset the print server?
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42I cannot scan when using SELinux (Security-Enhanced Linux)
- 43Can I print from and scan to iPhone, iPod touch and iPad?
- 44How do I clean white or black spots on printed documents?
- 45How can I improve poor print quality ?
- 46I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 47Configure and use PC-FAX (CUPS) (Linux)
- 48When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 49Important points for specifying the scan area (Linux)
- 50ControlCenter3 displays a blank screen at startup (Windows)