FAQs & Troubleshooting
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317 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2REPLACE DRUM
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5"Offline" appears on the Status Monitor.
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7What is Brother iPrint&Scan?
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 10No Paper
- 11Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 12Toner Low or Prepare New Toner Cartridge
- 13Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15Replace Toner
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17What is Toner Continue Mode?
- 18Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 19I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 20Scan from the Brother iPrint&Scan application using Windows Phone.
- 21Setup and use Brother PC-FAX receiving
- 22The printer status is Offline or Paused.
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 25Can I use voice mail on the same line as my Brother machine?
- 26Cover is Open
- 27MANUAL FEED
- 28White spots or black spots at 94 mm (3.7 in.) intervals
- 29JAM INSIDE
- 30Black toner marks across the page
- 31What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 32Turn the Toner Save mode on or off
- 33Curled (video instructions available)
- 34I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 37Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 39Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 40Can I use AirPrint with my Brother machine?
- 41The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 42I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 43The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 44Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 45Locate files scanned with ControlCenter2 (For Macintosh)
- 46CARTRIDGE ERROR
- 47When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 48I am asked to enter a password when starting the Remote Setup application. What is the password?
- 49Is my Brother machine compatible with Windows Vista?
- 50Curled