FAQs & Troubleshooting
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317 Results
- 1REPLACE DRUM
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3The printer status is Offline or Paused.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Curled or wavy
- 7Replace Toner
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9No Paper
- 10Page skewed
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Print Unable
- 14"Offline" appears on the Status Monitor.
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 16Jam Rear
- 17What is Brother iPrint&Scan?
- 18Can I print from or scan to Android™ Smartphone?
- 19Change the printer driver settings (Windows/macOS)
- 20When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 21I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 22Store numbers on my Brother machine for easy dialing from the PC.(For users who installed the Internet fax feature into their Brother machines.)
- 23Drum Error (Drum!)
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25Pre-Required Procedures (Linux)
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27Document Jam
- 28Faint
- 29Delete print jobs from the print queue.
- 30Drum Stop
- 31I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 32I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 34Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 35Clean the paper pick-up roller (video instructions available)
- 36Can I use voice mail on the same line as my Brother machine?
- 37Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 38Curled
- 39JAM INSIDE
- 40Lines across the page
- 41White lines across the page
- 42Reset the network settings to the factory default (video instructions).
- 43What is the recommended paper?
- 44Turn the Toner Save mode on or off
- 45I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 46Print a web page from iPrint&Scan when using an Android™ mobile device.
- 47Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 48The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 49Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 50I cannot start ControlCenter4.