FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 4I am asked to enter a password when starting the Remote Setup application. What is the password?
- 5I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 6I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 7Store numbers on my Brother machine for easy dialing.
- 8What is Distinctive Ring and how do I program it?
- 9Can I use non-Brother or third party supplies with the Brother machine?
- 10I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12"Offline" appears on the Status Monitor.
- 13I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 14ControlCenter3 displays a blank screen at startup (Windows)
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 20When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 21I am sharing my Brother machine. I can print but cannot scan.
- 22The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 23How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 24The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 25Can I confirm that the FAX was sent correctly?
- 26What is the BRAdmin Professional software used for?
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29What driver package format is supported by my Linux distribution?
- 30When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 31When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 32Pre-Required Procedures (Linux)
- 33Change or delete an existing One Touch or Speed Dial number.
- 34Scan and save a document in PDF format (Scan to File)
- 35Where can I find my Brother machine's serial number?
- 36I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 37The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 38Replace the drum unit.
- 39How do I adjust my Brother machine's Sleep Mode setting?
- 40How do I factory reset the print server?
- 41Cannot print after a Windows 10 update (June 2020)
- 42The driver installation finished successfully but I cannot print. (Linux)
- 43I cannot send a fax using PC-FAX (Windows 10)
- 44All print jobs are aborted and nothing is printed. (Linux)
- 45I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 46Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 47How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 48Delete print jobs from the print queue.
- 49Can I use AirPrint with my Brother machine?
- 50How to identify your Operating System (OS).