FAQs & Troubleshooting
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- 1Load paper.
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3ControlCenter3 displays a blank screen at startup (Windows)
- 4Load envelopes, labels, or thick paper into the manual feed slot.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 7Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 8Uninstall the drivers. (Mac OS X 10.5)
- 9Can I print using the IPP protocol on Windows XP?
- 10I cannot print from my computer via USB.
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Protect your Brother machine against unauthorised access over the network
- 13How to identify your Operating System (OS).
- 14The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 15Can I print from or scan to Android™ Smartphone?
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 18"Paper Jam Inside" error appears on the LCD. What should I do?
- 19I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22Set the Brother machine to prevent public access to certain features.
- 23I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 24Print command (LPR) (Linux)
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26Can I set my Brother machine to forward the faxes I receive to another location?
- 27I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 28Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 29I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 30Which E-mail packages are compatible with ControlCenter3?
- 31I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 32When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 33Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 34The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 35Can I reduce the size of a received fax on this machine?
- 36I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 37I'm using Macintosh®. What are the settings in the Scanner window used for?
- 38How do I know the current network configuration?
- 39Delete the faxes stored in my Brother machine's memory.
- 40When I scan a document using ControlCenter, the scanned file size is too big.
- 41Scan and save a document in PDF format (Scan to File)
- 42I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 43Scan a document from a Windows Vista application
- 44How can I improve poor print quality ?
- 45My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 46I am experiencing problems sending a fax, what can I do?
- 47I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 48I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 49Replace the toner cartridge
- 50Cannot print after a Windows 10 update (June 2020)