FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8Load paper.
- 9I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 10What driver package format is supported by my Linux distribution?
- 11Load envelopes, labels, or thick paper into the manual feed slot.
- 12When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 13Does NC-2200w work with Windows Vista?
- 14I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 15How can I improve poor print quality ?
- 16ControlCenter3 displays a blank screen at startup (Windows)
- 17When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 18What can happen if the wrong paper is used in your machine.
- 19Pre-Required Procedures (Linux)
- 20I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21How do I clean white or black spots on printed documents?
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 24How do I check if the MFC has faxes in its memory when it has a mechanical problem?
- 25I'm using Macintosh®. What are the settings in the Scanner window used for?
- 26The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 27I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 28My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 31My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 32How do I know the current network configuration?
- 33Change the printer driver settings (Windows/macOS)
- 34When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 35How do I check if the MFC has faxes in its memory?
- 36Printing on thick paper or transparencies.
- 37I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 38Can I print using the IPP protocol on Windows XP?
- 39When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 40What is the BRAdmin Professional software used for?
- 41I'm using Macintosh. What is the PreScan option used for?
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43Scan and save a document in PDF format (Scan to File)
- 44I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 45I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 46How to identify your Operating System (OS).
- 47Change the quality of the faxes I send (Fax Resolution).
- 48When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 49What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 50I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".