FAQs & Troubleshooting
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- 1I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 2When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 5What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 6I am experiencing problems sending a fax, what can I do?
- 7How do I know the current network configuration?
- 8How do I clean white or black spots on printed documents?
- 9I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 10Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 11I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Install the built-in drivers (For Windows 8 and Windows 10)
- 14The printer status is Offline or Paused.
- 15Load envelopes, labels, or thick paper into the manual feed slot.
- 16"Paper Jam Rear" error appears on the LCD. What should I do?
- 17I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 18Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 19I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 20I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 21I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 22When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 23When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 24The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 25I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 26The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 27My FAX/MFC will not Dial. Why?
- 28How do I factory reset the print server?
- 29How do I know the current network configuration?
- 30The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 31I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 32Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 33What is the BRAdmin Professional software used for?
- 34Load paper.
- 35What driver package format is supported by my Linux distribution?
- 36I cannot print from my computer via network. (For Macintosh)
- 37I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 38I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 39My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 40ControlCenter3 displays a blank screen at startup (Windows)
- 41When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 42The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44Delete print jobs from the print queue.
- 45Scan and save a document in PDF format (Scan to File)
- 46Can I set my Brother machine to forward the faxes I receive to another location?
- 47Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 48When printing multiple copies of a Microsoft® Excel file, the print speed is very slow. What can I do?
- 49Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 50In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?