FAQs & Troubleshooting
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304 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Can I print from or scan to Android™ Smartphone?
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Curled (video instructions available)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 11Replace Toner
- 12Jam Rear
- 13Check Connection
- 14Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 15The printer status is Offline or Paused.
- 16JAM INSIDE
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18Page skewed
- 19JAM TRAY 1
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 22Curled
- 23Curled or wavy
- 24Wrinkles or creases
- 25Scan from the Brother iPrint&Scan application using Windows Phone.
- 26I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 27Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 30Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 31What is Brother iPrint&Scan?
- 32Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 33I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 36Can I use voice mail on the same line as my Brother machine?
- 37Hollow print
- 38I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 39MANUAL FEED
- 40Transfer faxes to the PC when my machine has a mechanical problem
- 41What kind of paper can I use?
- 42I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44White spots or black spots at 94 mm (3.7 in.) intervals
- 45White lines across the page
- 46Faint
- 47Ghost
- 48Black lines down the page
- 49All black
- 50How do I forward a fax to another fax machine when my machine has a mechanical problem?