FAQs & Troubleshooting
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227 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3Transfer faxes to the PC when my machine has a mechanical problem
- 4I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Can I print from or scan to Android™ Smartphone?
- 7How do I clean white or black spots on printed documents?
- 8When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Can I set my Brother machine to forward the faxes I receive to another location?
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 12How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16Can I use AirPrint with my Brother machine?
- 17Cancel a fax that is currently being sent from my Brother machine.
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19Paper size settings are unavailable when I print from OpenOffice (Linux)
- 20I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22What driver package format is supported by my Linux distribution?
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 25How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 26The printer status is Offline or Paused.
- 27Send the same fax to more than one number at a time. (Broadcasting)
- 28What is Distinctive Ring and how do I program it?
- 29Can I confirm that the FAX was sent correctly?
- 30Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 31Uninstall the drivers (Windows)
- 32I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 33I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 34The downloaded driver's name is different from my machine's name. (Linux)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36Delete print jobs from the print queue.
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38How to identify your Operating System (OS).
- 39The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 40A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 41Change the printer driver settings (Windows/macOS)
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43Duplex Copy (1-sided to 2-sided)
- 44I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 45Scan a document in Mac OS X 10.7.
- 46Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 47How do I clear paper jams at the back of the machine?
- 48What does "COMM.ERROR" on the LCD display mean?
- 49Where do I find manuals for my Brother machine?
- 50How to scan a document from a Windows application?