FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 3Can I print from or scan to Android™ Smartphone?
- 4I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 5The paper is skewed when it's printed.
- 6I'm using Macintosh. What is the PreScan option used for?
- 7What driver package format is supported by my Linux distribution?
- 8ControlCenter3 displays a blank screen at startup (Windows)
- 9My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 10I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 11When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 12My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 13Cannot print after a Windows 10 update (June 2020)
- 14Protect your Brother machine against unauthorised access over the network
- 15How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 16What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 17What can happen if the wrong paper is used in your machine.
- 18Can I print using the IPP protocol on Windows XP?
- 19How do I know the current network configuration?
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22Scan and save a document in PDF format (Scan to File)
- 23How do I clean white or black spots on printed documents?
- 24I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 25The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 26Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 27Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 28Can I transfer faxes in the MFC's memory to the PC?
- 29When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31Can I print from DOS applications?
- 32I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 33How can I prevent public users from changing the settings of my Brother machine?
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36How to identify your Operating System (OS).
- 37I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 38Change the quality of the faxes I send (Fax Resolution).
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40The printer status is Offline or Paused.
- 41I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 42I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 43I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 44Which E-mail packages are compatible with ControlCenter3?
- 45I'm using Mac OS X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 46When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 47Printing on thick paper or transparencies.
- 48When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 49What is a "Generic PCL Driver"?
- 50My FAX/MFC will not Dial. Why?