FAQs & Troubleshooting
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275 Results
- 1Can third party ink be used to refill the ink cartridges?
- 2When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 3Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 4Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 5I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 6Pre-Required Procedures (Linux)
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 9Why can't I print when an ink cartridge is empty?
- 10How do I load paper?
- 11Can I print from or scan to Android™ Smartphone?
- 12I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 13How to identify your Operating System (OS).
- 14Can I print using only the black ink cartridge when the Color cartridges have run out?
- 15What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 16I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 17ControlCenter3 displays a blank screen at startup (Windows)
- 18Change the printer driver settings (Windows/macOS)
- 19Is my Brother machine compatible with Windows Vista?
- 20I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 21The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 22Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 27The ink cartridges run out very quickly. Is there any reason for that?
- 28Is there any way to reduce Ink consumption when printing from my computer?
- 29How do I replace the Ink Cartridge?
- 30The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 31The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 32I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 35I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 36Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 37I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 41I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 42Can I print a report that will show all of my Speed Dial and Group numbers?
- 43I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 44What is Distinctive Ring and how do I program it?
- 45What is the "Station ID" and how do I set it?
- 46I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 47Firewall port requirements of the Scan Key Tool (Linux)
- 48How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 49Why is it necessary for my machine to go through regular cleaning cycles?
- 50How do I clean the Scanner to improve the copy or fax quality?
