FAQs & Troubleshooting
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277 Results
- 1What driver package format is supported by my Linux distribution?
- 2How to identify your Operating System (OS).
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 8How do I load paper?
- 9ControlCenter3 displays a blank screen at startup (Windows)
- 10Can third party ink be used to refill the ink cartridges?
- 11The printer status is Offline or Paused.
- 12I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Locate files scanned with ControlCenter3 (For Windows)
- 16How do I clear Machine Error 46?
- 17I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 18How do I clear the message "PAPER JAM" from the display?
- 19What is the BRAdmin Professional software used for?
- 20Why can't I print when an ink cartridge is empty?
- 21I am experiencing problems sending a fax.
- 22The LCD displays an error code (number). What does it mean?
- 23Pre-Required Procedures (Linux)
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25Delete print jobs from the print queue.
- 26The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 27Can I print from or scan to Android™ Smartphone?
- 28When I scan a document using ControlCenter, the scanned file size is too big.
- 29How do I know which side up my photo paper should be in the tray?
- 30When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 31I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 32Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 33When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 34Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 35Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 36What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 37I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 38What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 39The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 40When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 41How do I clean the Scanner to improve the copy or fax quality?
- 42How do I replace the Ink Cartridge?
- 43Scan using XSane or GIMP (Linux)
- 44My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 45The driver installation finished successfully but I cannot print. (Linux)
- 46I am unable to print from a client PC to a printer on a print server. (Linux)
- 47The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 48The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 49The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 50I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.