FAQs & Troubleshooting
- 127/03/2023The printer status is Offline or Paused.
- 209/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 313/04/2022I cannot print from my computer via USB.
- 416/07/2020Cannot print after a Windows 10 update (June 2020)
- 525/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 619/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 719/11/2012I cannot make borderless prints.
- 823/09/2010I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 905/03/2010When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.