FAQs & Troubleshooting
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282 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2The printer status is Offline or Paused.
- 3Does NC-2200w work with Windows Vista?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Why can't I print when an ink cartridge is empty?
- 6How do I make a copy on my Brother machine?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 11When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 12Pre-Required Procedures (Linux)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Delete print jobs from the print queue.
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16Can I print from or scan to Android™ Smartphone?
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 19I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 20I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 22I'm using Macintosh. What is the PreScan option used for?
- 23I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 24What kind of Media Adapter can I use?
- 25How do I know the current network configuration?
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27What driver package format is supported by my Linux distribution?
- 28I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 29How to identify your Operating System (OS).
- 30Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 31Functions supported in the Windows 7 built-in drivers
- 32Can I print using only the black ink cartridge when the Color cartridges have run out?
- 33Can third party ink be used to refill the ink cartridges?
- 34Scan a document in Mac OS X 10.6.
- 35I am having issues with the paper feed. What can I do?
- 36What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 37I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 38Print command (cupswrapper) (Linux)
- 39I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 40When I scan a document using ControlCenter, the scanned file size is too big.
- 41ControlCenter3 displays a blank screen at startup (Windows)
- 42Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 43Can I remotely access my Brother machine to listen to my voice messages and forward my faxes to another machine?
- 44Change the printer driver settings (Windows/macOS)
- 45Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 46How do I clear Machine Error 46?
- 47I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 48I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 49I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 50I'm using a SONY VAIO Windows XP PC (with camera) with my Brother machine on a LAN network connection. When I try to install the Brother software and drivers my PC reboots halfway through the installation. What can I do?