FAQs & Troubleshooting
Latest |
140 Results
- 5110/05/2013Why doesn't the machine answer when receiving a call?
- 5210/05/2013"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 5310/05/2013My FAX/MFC will not Dial. Why?
- 5410/05/2013How do I clear the "Awaiting Redial" message?
- 5525/04/2013Verify if the Brother machine has a dial tone
- 5626/02/2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 5728/01/2013The keys on the control panel do not respond.
- 5802/08/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 5929/06/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 6011/05/2012Scan a document from a Windows Vista application
- 6112/03/2012Clear the paper jam or printer jam.
- 6208/11/2011Scan a document from the Windows Vista Photo Gallery
- 6304/11/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 6402/11/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 6502/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 6626/09/2011When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 6731/08/2011I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 6829/08/2011I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 6915/02/2011Do I need a telephone line to send and receive faxes with my Brother machine?
- 7008/11/2010When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 7126/10/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 7217/09/2010In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 7310/09/2010I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 7415/06/2010I can receive a fax, but cannot receive a telephone call.
- 7513/04/2010Functions supported in the Windows 7 built-in drivers
- 7608/04/2010I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 7724/03/2010When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 7810/02/2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7909/02/2010My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 8021/08/2009I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 8121/08/2009I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 8222/05/2009How do I clear a Machine Error 41, ME41 from the display?
- 8321/05/2009What does "MACHINE ERROR XX" mean?
- 8426/03/2009I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 8527/01/2009How do I know which receive mode to select?
- 8616/12/2008I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 8716/12/2008What does "COMM.ERROR" on the LCD display mean?
- 8812/12/2008How can I clear the "PLS OPEN COVER" error message on LCD?
- 8926/10/2007I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 9020/08/2007Can I print using only the black ink cartridge when the Color cartridges have run out?
- 9127/06/2007I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 9226/06/2007Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 9301/06/2007When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 9407/02/2007I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 9503/10/2006I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 9624/08/2006Can I print a report that will show a listing of faxes I sent and received?
- 9724/08/2006How do I store received faxes in memory?
- 9824/08/2006Where can I find the serial number for my unit?
- 9924/08/2006How do I program the date and time?
- 10024/08/2006How do I clean the Scanner to improve the copy or fax quality?