FAQs & Troubleshooting
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140 Results
- 1The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 2I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 5Can I print from or scan to Android™ Smartphone?
- 6The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 7My FAX/MFC will not Dial. Why?
- 8I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 11I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 12I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 13Why can't I print when an ink cartridge is empty?
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Functions supported in the Windows 7 built-in drivers
- 16I'm using Macintosh. What is the PreScan option used for?
- 17How to identify your Operating System (OS).
- 18Can I print using only the black ink cartridge when the Color cartridges have run out?
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22Change the printer driver settings (Windows/macOS)
- 23The printer status is Offline or Paused.
- 24I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 26When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 27My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 28What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 29Can I reduce the size of a received fax on this machine?
- 30I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 31How do I clear the message "MFC is Busy" or "Connect Failure"?
- 32How do I replace the Ink Cartridge?
- 33Delete print jobs from the print queue.
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 36How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 37When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 38How can I print envelopes?
- 39How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 40I am experiencing problems sending a fax, what can I do?
- 41When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 44Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 45Scan a document in Windows 8 and Windows 10.
- 46Scan a document from a Windows Vista application
- 47Why doesn't the machine answer when receiving a call?
- 48Can I confirm that the FAX was sent correctly?
- 49I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 50Cannot print after a Windows 10 update (June 2020)