FAQs & Troubleshooting
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- 1Functions supported in the Windows 7 built-in drivers
- 2Delete print jobs from the print queue.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Can I print from or scan to Android™ Smartphone?
- 5I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6Why doesn't the machine answer when receiving a call?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 10I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 11I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 12Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 13How do I print the received faxes that are stored in memory? (Fax Storage)
- 14How do I program the date and time?
- 15Windows 10 Support Information
- 16How to identify your Operating System (OS).
- 17Change the printer driver settings (Windows/macOS)
- 18Why doesn't my Brother machine have a dial tone?
- 19I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20Can I reduce the size of a received fax on this machine?
- 21How do I clear a Machine Error 41, ME41 from the display?
- 22Where can I find the serial number for my unit?
- 23How can I improve poor print quality?
- 24Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 26The printer status is Offline or Paused.
- 27When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 28When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 29Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 30I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 31What is the "Station ID" and how do I set it?
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33I'm using Windows®. Print speed is too slow. What can I do?
- 34Why can't I print when an ink cartridge is empty?
- 35I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 36Cannot print after a Windows 10 update (June 2020)
- 37How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 38I cannot print from my computer via USB.
- 39Verify if the Brother machine has a dial tone
- 40Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 41When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 42How can I configure Windows® XP to send faxes?
- 43Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 44Install the built-in drivers (For Windows 8 and Windows 10)
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 47My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 48When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 49Scan a document from a Windows XP application
- 50When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?