FAQs & Troubleshooting
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339 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Replace Ink
- 6The printer status is Offline or Paused.
- 7Scan and save a document in PDF format (Scan to File)
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 10When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 11Load paper in the paper tray
- 12I cannot print using my Brother machine on a wireless network (Windows)
- 13The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 14Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 15Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17What driver package format is supported by my Linux distribution?
- 18How do I know which side up my photo paper should be in the tray?
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20Wireless setup is requesting a WPS PIN to complete the setup
- 21I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23What is Brother iPrint&Scan?
- 24I still receive the error message "Paper Jam" after I removed the jammed paper.
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 27Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 28Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 29Which E-mail packages are compatible with ControlCenter3?
- 30When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 31I'm unable to access the memory (media) card in the media slot. What can I do?
- 32I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34Enable the Brother machine's network interface.
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 37I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 38I can receive a fax, but cannot receive a telephone call.
- 39When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 42I cannot remove red-eye.
- 43I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 44How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 45When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 46I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 47One or more of my colors are not printing (blank). What can I do?
- 48Forward a fax to another fax machine when my machine has a mechanical problem.
- 49I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 50Can I confirm that the FAX was sent correctly?