FAQs & Troubleshooting
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339 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Can I print from or scan to Android™ Smartphone?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Replace Ink
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Load paper in the paper tray
- 9One or more of my colors are not printing (blank). What can I do?
- 10What is Brother iPrint&Scan?
- 11The printer status is Offline or Paused.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 15Scan and save a document in PDF format (Scan to File)
- 16Can I use voice mail on the same line as my Brother machine?
- 17Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 18When I print, the pages are smudged with ink. What should I do?
- 19Paper Jam
- 20Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 21Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 25Scan from the Brother iPrint&Scan application using Windows Phone.
- 26Delete print jobs from the print queue.
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28I cannot remove red-eye.
- 29Forward a fax to another fax machine when my machine has a mechanical problem.
- 30I cannot print using my Brother machine on a wireless network (Windows)
- 31Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 32Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 33Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 34Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 35I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 36Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 37Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39How do I load envelopes into my machine?
- 40I cannot print using my Brother machine on a wireless network (Mac)
- 41When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 42Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 43I still receive the error message "Paper Jam" after I removed the jammed paper.
- 44I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 47Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 48When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 49Print using only the black ink cartridge when the Color cartridges have run out.
- 50I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?