FAQs & Troubleshooting
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328 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Scan and save a document in PDF format (Scan to File)
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Can I print from or scan to Android™ Smartphone?
- 7When I print, the pages are smudged with ink. What should I do?
- 8Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14Load paper in the paper tray
- 15The printer status is Offline or Paused.
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20One or more of my colors are not printing (blank). What can I do?
- 21How do I load envelopes into my machine?
- 22Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24Pre-Required Procedures (Linux)
- 25Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 26Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28Protect your Brother machine against unauthorised access over the network
- 29Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 30I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 31When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 32When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 33I'm using Macintosh. What is the PreScan option used for?
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 36Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 37Scan from the Brother iPrint&Scan application using Windows Phone.
- 38Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 39I am asked to enter a password when starting the Remote Setup application. What is the password?
- 40Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 41Where can I get FaceFilter Studio and what can I do with this application?
- 42The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 43Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Delete print jobs from the print queue.
- 47A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 48Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 49Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.