FAQs & Troubleshooting
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284 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3Can I use voice mail on the same line as my Brother machine?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 6Cannot print after a Windows 10 update (June 2020)
- 7How many times will my Brother machine automatically redial a busy number?
- 8What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 9I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11The printer status is Offline or Paused.
- 12Scan and save a document in PDF format (Scan to File)
- 13Where is the USB port on the machine?
- 14I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 15Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 16How do I load paper in paper tray#2?
- 17I cannot make borderless prints.
- 18Locate files scanned with ControlCenter2 (For Macintosh)
- 19How do I know which side up my photo paper should be in the tray?
- 20I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 21When I print, the pages are smudged with ink. What should I do?
- 22I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24Can third party ink be used to refill the ink cartridges?
- 25Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 26I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 27When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 28What is the BRAdmin Professional software used for?
- 29Pre-Required Procedures (Linux)
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31Can I print from or scan to Android™ Smartphone?
- 32I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 33Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 34One or more of my colors are not printing (blank). What can I do?
- 35How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 36What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 37Can I still receive faxes or calls when the machine is switched off?
- 38ControlCenter3 displays a blank screen at startup (Windows)
- 39Protect your Brother machine against unauthorised access over the network
- 40How to identify your Operating System (OS).
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42Can I print using only the black ink cartridge when the Color cartridges have run out?
- 43When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 44When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 47How do I load 10 x 15 Glossy paper into my machine?
- 48I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 49Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 50Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?