FAQs & Troubleshooting
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272 Results
- 1When I print, the pages are smudged with ink. What should I do?
- 2Where is the USB port on the machine? I can't find it on the back of the unit.
- 3When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 4I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Does NC-2200w work with Windows Vista?
- 8I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 9I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 11Cannot print after a Windows 10 update (June 2020)
- 12The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 13I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 14Why doesn't the machine answer when receiving a call?
- 15I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 16What is the Network Shared printing?
- 17Can I print from or scan to Android™ Smartphone?
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 20I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21Can third party ink be used to refill the ink cartridges?
- 22When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 23Is there any way to reduce Ink consumption?
- 24What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 25I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 26Paper size settings are unavailable when I print from OpenOffice (Linux)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Verify the Brother machine connected to the Wired Network (For Macintosh)
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 31"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 32How do I clear Machine Error 46?
- 33I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 34I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 35Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 36I'm using Windows®. The network scanning feature was working after I installed the driver but no longer works. What can I do?
- 37What kind of Media Adapter can I use?
- 38After I installed Sun JavaVM, some applications will not work correctly.
- 39What is Distinctive Ring and how do I program it?
- 40Where can I find the serial number for my unit?
- 41What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 42I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 43The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 44When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 45When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 46How do I print on an envelope?
- 47Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50What driver package format is supported by my Linux distribution?