FAQs & Troubleshooting
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281 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4What driver package format is supported by my Linux distribution?
- 5Pre-Required Procedures (Linux)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Does NC-2200w work with Windows Vista?
- 8Can third party ink be used to refill the ink cartridges?
- 9I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 10Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 11How do I adjust the number of times my Brother machine rings before it answers?
- 12I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 15Which E-mail packages are compatible with ControlCenter3?
- 16What kind of Media Adapter can I use?
- 17I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 18How to identify your Operating System (OS).
- 19I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 20I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21Can I print using only the black ink cartridge when the Color cartridges have run out?
- 22I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 23Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 24When I print, the pages are smudged with ink. What should I do?
- 25I cannot install the driver when using the Driver Install Tool. (Linux)
- 26Delete print jobs from the print queue.
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 29Where is the USB port on the machine? I can't find it on the back of the unit.
- 30What is Distinctive Ring and how do I program it?
- 31I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 32What is the BRAdmin Professional software used for?
- 33Why can't I print when an ink cartridge is empty?
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35Scan and save a document in PDF format (Scan to File)
- 36I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 37How do I clear Machine Error 46?
- 38I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 39When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 40When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 41The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 42What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 45I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 46Firewall port requirements of the Scan Key Tool (Linux)
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 49I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 50When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?