FAQs & Troubleshooting
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121 Results
- 1The printer status is Offline or Paused.
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3How to identify your Operating System (OS).
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 7The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 9When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Can I print from or scan to Android™ Smartphone?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 14My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 15When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 16Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 17Delete print jobs from the print queue.
- 18The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 19The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 20Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21Functions supported in the Windows 7 built-in drivers
- 22What does "COMM.ERROR" on the LCD display mean?
- 23I'm using Macintosh. What is the PreScan option used for?
- 24Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 25I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 26I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 27Install the built-in drivers (For Windows 8 and Windows 10)
- 28I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 29Change the printer driver settings (Windows/macOS)
- 30I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 31Windows 7 Support Information
- 32Can I print using only the black ink cartridge when the Color cartridges have run out?
- 33Scan a document from the Windows Vista Photo Gallery
- 34Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 35In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 36When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 37I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 38Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 39How can I improve poor print quality?
- 40Why doesn't the machine answer when receiving a call?
- 41Can I confirm that the FAX was sent correctly?
- 42"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 43My FAX/MFC will not Dial. Why?
- 44What is the "Station ID" and how do I set it?
- 45When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 46I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 47I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 48I'm using Macintosh®. What are the settings in the Scanner window used for?
- 49Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 50I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)