FAQs & Troubleshooting
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321 Results
- 1What is Brother iPrint&Scan?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Load paper in the paper tray
- 4When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6Scan and save a document in PDF format (Scan to File)
- 7Pre-Required Procedures (Linux)
- 8One or more of my colors are not printing (blank). What can I do?
- 9When I print, the pages are smudged with ink. What should I do?
- 10Replace Ink
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 16The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 17Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 18Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 21Paper Jam
- 22How do I load envelopes into my machine?
- 23Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 24When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 25When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 26What driver package format is supported by my Linux distribution?
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Locate files scanned with ControlCenter2 (For Macintosh)
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31The printer status is Offline or Paused.
- 32Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 35When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 36Can I use voice mail on the same line as my Brother machine?
- 37Is my Brother machine compatible with Windows Vista?
- 38I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 39Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 40Forward a fax to another fax machine when my machine has a mechanical problem.
- 41What is the BRAdmin Professional software used for?
- 42Paper size settings are unavailable when I print from OpenOffice (Linux)
- 43Important points for specifying the scan area (Linux)
- 44ControlCenter3 displays a blank screen at startup (Windows)
- 45The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 46Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 47Stop my Brother machine from automatically redialing a number.
- 48Locate files scanned with ControlCenter3 (For Windows)
- 49Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 50I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".